Gain control over your "Reactions"
Withhold your "Judgments"
Give people space to have their "Glory Time"
Excel at your "Game"
Have a "Smile" on your face!
Do not underestimate people's history! Make them comfortable and let them narrate their version of their personal history. With knowing comes understanding and with understanding comes control of reactions, since reactions are a result of not meeting ones expectations and predictions ... a shortcoming of the internal representations and models.